Effective Date: August 19, 2026
X-Copper is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how X-Copper collects, uses, discloses, retains, and protects personal information in connection with our legal services, websites, communications, and other interactions with us.
In this Privacy Policy, “X-Copper,” “we,” “us,” and “our” refer to X-Copper and its applicable affiliated entities and licensed legal professionals.
This Privacy Policy applies to personal information that we collect from or about:
• current, former, and prospective clients;
• individuals who contact or communicate with us;
• visitors to our websites;
• individuals who use or interact with our online services;
• representatives of organizations with which we do business; and
• other individuals whose personal information we collect in the course of providing our services or operating our business.
This Privacy Policy does not replace or limit any professional obligations of confidentiality that may apply to information provided to X-Copper in the course of a professional relationship.
The personal information we collect depends on the nature of your interaction with us and the services we provide.
We may collect information such as:
• your name, address, email address, telephone number, and other contact information;
• date of birth and other identifying information;
• driver's licence, vehicle, insurance, and other information relevant to your matter;
• information relating to traffic tickets, charges, offences, court proceedings, and other legal matters;
• communications between you and X-Copper, including emails, text messages, online inquiries, and telephone calls;
• call recordings, where calls are recorded;
• billing and payment information;
• information you provide when opening a client file or requesting our services;
• information received from courts, government bodies, prosecutors, law enforcement agencies, insurers, opposing parties, or other third parties in connection with a matter;
• information collected through our websites or online services, such as IP addresses, browser type, device information, and information about your use of our website; and
• other information reasonably necessary to provide our services, manage our relationship with you, or meet our legal, regulatory, and professional obligations.
We generally collect personal information directly from you. In some circumstances, we may collect information from other sources where you authorize us to do so, where it is necessary to provide our services, or where otherwise permitted or required by law.
We may use personal information for purposes including:
• determining whether and how we may assist you;
• providing legal and related services;
• opening, administering, and maintaining client files;
• communicating with you regarding your matter or our services;
• communicating with courts, prosecutors, government agencies, insurers, opposing parties, and other individuals or organizations as necessary in connection with your matter;
• verifying identity and information;
• processing payments and maintaining financial and business records;
• responding to inquiries, requests, complaints, or concerns;
• monitoring and improving the quality of our services and client experience;
• training and quality assurance;
• operating, maintaining, protecting, and improving our technology and business systems;
• protecting against fraud, unauthorized activity, security threats, or other unlawful activity;
• investigating and responding to incidents, complaints, or disputes;
• complying with applicable laws, regulations, court orders, and professional obligations; and
• any other purpose for which you have provided consent or that is otherwise permitted or required by law.
When you contact X-Copper by telephone, certain calls may be recorded or monitored for purposes such as quality assurance, training, record-keeping, security, and improving our services.
Where a call is recorded, we will provide notice where required by applicable law.
We may also retain emails, text messages, online inquiries, and other communications for the purposes described in this Privacy Policy and in accordance with our applicable retention practices and legal or professional obligations.
We may disclose personal information where reasonably necessary to provide our services, operate our business, or comply with legal and professional obligations.
Depending on the circumstances, personal information may be disclosed to:
• licensed legal professionals and other authorized personnel involved in your matter;
• courts, tribunals, prosecutors, government agencies, regulatory bodies, and other authorities;
• opposing parties or their representatives where necessary in connection with your matter;
• service providers that assist us in operating our business and providing services;
• technology, telecommunications, cloud storage, call management, customer relationship management, document management, payment processing, and other administrative service providers;
• professional advisors, insurers, auditors, accountants, and legal counsel;
• other parties where you have authorized or directed us to do so; and
• other persons or organizations where disclosure is permitted or required by applicable law.
We do not sell your personal information.
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
X-Copper uses carefully selected third-party service providers to support our business operations and the delivery of our services. These providers may assist with functions such as:
• telephone and communications services;
• call management and recording;
• information technology and cybersecurity;
• cloud hosting and data storage;
• customer and client relationship management;
• document management;
• email and electronic communications;
• payment processing; and
• other administrative and operational services.
Where a service provider processes personal information on our behalf, we take reasonable steps to ensure that the provider is authorized to use that information only for appropriate purposes and is required to protect it in a manner appropriate to the sensitivity of the information and applicable legal requirements.
Personal information may be stored or processed in Canada or in other jurisdictions where X-Copper or its service providers operate.
As a result, personal information may be subject to the laws of jurisdictions outside your province or country of residence and may be accessible to courts, law enforcement agencies, government authorities, or other authorities in accordance with applicable laws.
When you visit an X-Copper website, we may automatically collect certain technical information about your device and your interaction with our website.
This may include:
• your IP address;
• browser type;
• device and operating system information;
• pages or content accessed;
• referring websites; and
• the date, time, and duration of your visit.
We may use cookies and similar technologies to operate our website, improve functionality, understand how visitors use our website, maintain security, and improve the user experience.
You may be able to adjust your browser settings to refuse or delete cookies. Please note that doing so may affect the functionality of certain parts of our website.
We take reasonable administrative, technical, organizational, and physical measures designed to protect personal information against unauthorized access, use, disclosure, loss, theft, alteration, or destruction.
The safeguards we use are designed to be appropriate to the nature and sensitivity of the information we hold and may include measures such as:
• restricting access to personal information to authorized individuals;
• authentication and access controls;
• security technologies and monitoring;
• confidentiality obligations for personnel;
• procedures governing the handling of personal information; and
• contractual and other safeguards applicable to service providers.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise required or permitted by applicable law, regulatory requirements, professional obligations, contractual obligations, or legitimate business needs.
Retention periods may vary depending on the nature of the information, the services provided, and our applicable legal and professional obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements and our retention practices.
Subject to applicable laws and professional obligations, you may request access to personal information that X-Copper holds about you and may request correction of information that you believe is inaccurate or incomplete.
In some circumstances, we may be unable to provide access to certain information, or access may be limited, where permitted or required by law or where disclosure could affect the rights, privacy, confidentiality, privilege, or safety of another person or otherwise interfere with our legal or professional obligations.
We may take reasonable steps to verify your identity before responding to an access or correction request.
Where our collection, use, or disclosure of personal information is based on consent, you may withdraw that consent, subject to legal, regulatory, contractual, and professional obligations.
Please note that withdrawing consent may affect our ability to provide certain services or continue a professional relationship.
If we become aware of an incident involving the unauthorized access, loss, use, or disclosure of personal information, we will investigate the circumstances and take appropriate steps to address the incident.
Where required by applicable law, we will notify affected individuals and appropriate regulatory authorities.
Our website or communications may contain links to websites or services operated by third parties. X-Copper is not responsible for the privacy practices, content, or security of those third parties.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable legal and regulatory requirements.
The most current version will be posted on our website, and the “Last Updated” date will indicate when the policy was most recently revised.
If you have questions, concerns, or requests regarding this Privacy Policy or X-Copper's handling of personal information, please contact our Privacy Officer:
Privacy Officer
X-Copper
Email: legalnotice@xcopper.com
Telephone: 1-888-XCOPPER (1-888-926-7737)
Mailing Address: 4747 Highway 7 East, Markham, ON, L3R 1M7
We will review and respond to privacy-related inquiries in accordance with applicable law.